Contact Us

AstraSave

Email: support@astrasave.com

Company name: SENSE AMI LIMITED

Address: 721-725 Nathan Road, Flat/Rm 1406B, 14/F, The Belgian Bank Building, Mong Kok, Kowloon Hong Kong SAR.

We will reply to emails within 12 hours during working/ business days.

Track Your Order

Check your order status instantly using the tracking form below (enter your Order number, email, or tracking number).

FAQs About Tracking

When can I expect delivery from recommended retailers?
  • Average processing time: 2–3 business days for most Top 5 recommended products.
  • Typical shipping timeframes: 5–13 business days after processing, depending on the retailer and your location.
  • Example timeline: Order placed Monday → Processed by Wednesday → Delivered within 1-2 weeks.
What if the tracking isn't updating for products I purchased?
  • Please allow 3–5 business days: Shipping carriers typically batch-scan packages during collection periods.
  • No updates after 5 days? Contact the retailer directly through the information provided in our review.
  • "Info Received" status: For most retailers we recommend, packages begin moving within 2–5 days after this initial status appears.
How do I locate my Order ID for products purchased through your recommendations?
  • When buying from our Top 5 recommended retailers, your Order ID will be provided in the order confirmation email from the merchant. It typically begins with "#S" followed by a combination of numbers and letters specific to the retailer.
What if tracking shows "Delivered" but I haven't received my recommended product?
  • Check with household members or neighbors who may have accepted the delivery.
  • Double-check the shipping address in your order confirmation email from the retailer.
  • Contact the shipping carrier directly for delivery verification details (such as GPS confirmation of drop-off location).

Still Need Help? Contact Us